Shipping, Returns and Warranty Policies
Novis USA, Inc. Shipping Policy
An adult signature (over 21 years of age) is required for delivery.
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground and UPS 2nd Day. Orders to Hawaii, Alaska and U.S. territories will be shipped via US Postal Service Priority Mail. Express and/or Overnight delivery services are not available at this time.
Available store items are typically shipped (processed, packed, and submitted to UPS or USPS) within 3 business days unless otherwise specified. Any orders received after 3pm, or during Saturday or Sunday will not be processed until the next business day which is Monday - Friday 8:30 to 5:00. Shipping and handling times are approximate and not guaranteed.
Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.
Novis USA, Inc. Returns & Exchange Policy
DO NOT RETURN THIS MACHINE TO YOUR RETAILER
Novis Vita Juicer is committed to offering you superior customer service. For any additional questions you may have regarding your product, please contact customer service at: 302.326.4806 Monday - Friday 8:30am - 5:00pm EST. If you prefer, you can also contact us online by visiting our website: www.novisusa.com and click on “CONTACT” at the bottom of the page.
As a valued customer, we want to make sure that your expectations are met and any issues are resolved immediately.
All returns must receive prior approval and have an RTA#. Returned items must be shipped back to us via a traceable method. Refunds or credits are limited to the value of the item and any taxes charged.
Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton. We can not accept returns of products that have been used or altered.
Novis USA, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.
Novis USA, Inc. Warranty
Warranty – 10 year warranty on the motor and 3 year warranty on the parts.
If you have any issues, please contact our customer service department at 302-326-4806 or email [email protected]. DO NOT RETURN YOUR MACHINE TO YOUR RETAILER.
As a valued customer, we want to make sure that your expectations are met and any issues resolved immediately.