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We cannot accept returns of products that have been used or altered (please refer to the SHIPPING/RETURNS section for additional information).
Please fill out the form below and click the "Send Comments" button to send us an inquiry. We will respond as promptly as possible and we thank you for your time.
**PLEASE NOTE: There are several third party sellers on the Amazon.com website that are not authorized to sell Novis USA, Inc. products. When purchasing, it is important to note where the product is being "shipped from and sold by", which is clearly stated in the header for each product that is sold on Amazon.com. Please use caution when making a purchase on Amazon.com, as the Novis USA, Inc. product warranty will be voided if purchased from an UNAUTHORIZED THIRD PARTY SELLER. If you purchase from a third party seller on Amazon.com, and there is an error with the product, you must go through that third party seller to resolve the issue. Novis USA, Inc. will not refund or replace products bought through Amazon third party sellers unless the seller is an AMAZON AUTHORIZED THIRD PARTY SELLER. Email us at [email protected] or call us at 302-326-4806 (M-F 8:30 - 5:00 ET), before you purchase to verify if the seller is an AMAZON AUTHORIZED THIRD PARTY SELLER.